On Jan. 1, 2018, the Defense Health Agency (DHA) implemented a number of changes to TRICARE. Several customer service issues are now affecting TRICARE beneficiaries in the western U.S. including call center wait times, processing backlogs and a limited provider directory. The DHA is aware of these issues and is monitoring the regional contractor’s response to address these challenges. Between now through March 18, the Defense Health Agency (DHA) is allowing HNFS to waive its usual authorization process for TRICARE Prime referrals in the West Region. This means that if you get a referral from your provider, you can download a referral and authorization waiver letter, then seek TRICARE outpatient covered service specialty care. Also, self-service options are available at the TRICARE West.
For complete guides on TRICARE programs, visit the Military.com TRICARE section.
