The Department of Veterans Affairs (VA) announced steps that it is taking as part of an aggressive new approach to produce rapid improvements at VA’s low-performing medical facilities nationwide. VA defines its low-performing facilities as those medical centers that receive the lowest score in its SAIL star rating system, or a one-star rating out of five. VA currently has 15 such one-star facilities. VA is taking the following steps to produce rapid improvements: (1) have one executive to oversee improvement at each of these centers; (2) use a new initiative, known as Strategic Action Transformation (STAT) to identify vulnerabilities in each low-performing facility; (3) use statistical tools to track the progress of improvement; and (4) review each of the facilities quarterly.
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