New
and departmental policies including, but not limited to, Contractor safety compliance, Contractor problem resolution, cost control and profitability for the contractor, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment. Responsibilities * Develop customer relationships with large volume customers. * Participate in every recruiting onboarding call with new PTWT owner operator into workflow. * Approve empty move positioning for PTWT fleet and know the balances of freight volumes to position our units. * Mentor newly acquired drivers. * Keep open inner-departmental communication channels particularly with outside sales team. * Coach and ensure required metrics are followed such as positioning, home time, settlements, and operational growth. * Provide support for customer and contractor calls during periods of high business volumes. * Collaborate on working through any compliance start up resolution internally before contractor becomes active. * Other duties and projects, as assigned. * Account for the maintenance of all contractor shipments assigned to their respected workflow. * Research and investigate customer complaints and implement corrective actions. * Serve as the point of contact to receive all escalated customer and contractor calls and work with the customer/contractor to provide a best in class solution. * Responsible for EDI communications and acceptance levels to protect scorecard. * Ensure company policies are communicated, applied, and enforced. * Authorize com data for fuel advances on pro, lumpers etc. * Build relationships with the drivers of the assigned fleet and ensure they understand their expectations and business needs. * Approve driver payables and over contract spend if necessary. * Operate 15-30 specific PTWT trucks effectively handling any
Fast Apply
