Summary: Position provides administrative support to the Service Center/or Department in the areas of billing, collections, customer service, purchasing, report generation and analysis, inventory control, payroll, shipping and receiving. Depending on the department or Service location, administrative duties may vary.
Essential Functions: Tasks that must be performed by the person in this job. Reasonable accommodation(s) may be requested to enable individuals to perform the essential functions.
Ability to continually be organized, multitask, works under pressure, and apply critical thinking skills / deadlines, in a positive and professional manner.
Receive incoming / prepare outgoing shipments; route to appropriate department / ship via appropriate carrier. Must be able to lift 35 lbs.
Provide an effective customer service in person and by phone/online ; answer, route, and manage incoming phone calls in a professional and courteous manner.
Provide administrative support in document management and perform administrative work on processing customer transactions that includes but not limited to data entry, processing order/ invoices/ payment/ reports & setting up contracts.
Ensures proper coordination with Purchasing and a strong familiarity on supply chain common terms and transactions such as Vendors, Subcontractors & Partners
Ability to keep track on personnel hours and support personnel service calls, pickups & deliveries.
Proper coordination on scheduling of technicians with customers.
Manage and order parts, office supplies, restock other office and inventory items.
Petty Cash
Maintains accurate inventory through small, frequent cycle counts
Other duties as assigned.
In addition to our listed benefits, we also offer a quiet office environment with operating hours of 8:00 - 5:00, M-F, with 1-hour lunch periods (closed weekends).
Qualifications
Education and/or Experience:
High School diploma or general education degree (GED); or 1-year related experience and/or training; or equivalent combination of education and experience; previous experience in dispatching, office management, bookkeeping, collections, or billing is preferred.
Ideal candidates will have experience using NetSuite or other robust operating platforms (ie: SAP, SalesForce, etc)
Has a Continuous Improvement (CI) and 5S mind-set
Day Wireless Systems (DWS) and Reliance Connects is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DWS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DWS will not tolerate discrimination or harassment based on any of these characteristics. DWS encourages applicants of all ages.